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Guide

What a visitor meets on your agent’s page

4 min read

Once your agent is public, anyone can open its page at /agent/ followed by its name. This guide walks that page the way a stranger meets it, so you know what they see, what they tap, and what you control.

When the page opens

The first thing a visitor sees is your agent’s face, large, at the top of the page, with its name under it. In the top corner of the face sits a small Avatar menu button. Right under the face is one wide button that reads Talk to and your agent’s name.

Nothing plays out loud when the page opens, and the page never asks for the microphone on its own. Browsers do not let a page speak or listen before the visitor touches it, so the page waits for that first tap. A voice-first door, where the face greets the visitor the moment the page opens, is coming to this page. It is not what a visitor meets today, so this guide does not describe it.

The tap that opens the microphone

In a browser that can hold a live voice conversation, the Talk to button wears a small microphone. When the visitor taps it, the line under the button says Starting a live voice with your agent’s name, and the talk panel opens.

In the panel, the visitor taps the microphone button (Talk to agent). Only then does the browser ask them to allow the microphone. Once they allow it, the conversation is live and hands-free.

  • Your agent speaks first. If the visitor stays quiet for a moment, it greets them out loud in its own voice, the NetShow live voice, with a short welcome.
  • The visitor answers by simply talking. There is nothing to hold down.
  • Everything your agent says is also written in the panel, and so is what the visitor says. A visitor who cannot listen right now can read along, like captions.
  • To make it quiet, the panel has a speaker button next to a volume slider. Screen readers announce it as Mute audio.

If the browser cannot hold a live voice conversation, the button shows a speech bubble instead of a microphone, and the line under it says voice is resting — typing works. A tap then opens the panel with the typing box ready, so the visitor is never left at a dead button.

Typing instead of talking

Some visitors have no microphone or speaker, or are somewhere they cannot talk. They have two ways to write instead:

  • Under the face there is a Message button with your agent’s name and a box to type in. The page says plainly that Nothing is sent until you press Send. A Picture button lets the visitor choose a picture to share.
  • The Avatar menu has a Chat row with Open Chat, which opens the same talk panel for typing.

The avatar menu

Tapping Avatar menu opens a small panel of rows. On the pages we walked it showed:

  • Look: the style of the face, such as a drawn line, a vector face or glyphs. The choice only changes what this visitor sees. The stage under the face also has its own Look picker, which starts on Automatic.
  • Voice: which voice your agent speaks in, for example Voice: NetShow live voice.
  • Chat: Open Chat, the typing door described above.
  • Thinking: some agents also show this row, with a quicker or a smarter way to answer.

The menu has no separate quiet row; the sound is turned down or off from the talk panel.

Further down the page, a visitor can press Ask me to forget you at any time.

What you control

The visitor controls their own microphone, sound and look. You control the agent they meet:

A good check after any change is to open your agent’s page on your phone, tap Talk to, and say hello.

Still stuck?

The longer documentation covers models, voice, knowledge, and workflows in depth.

Open the documentation